Shipping Policy

Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing time includes order review, inventory confirmation, packing, and transfer to the shipping carrier.

Orders placed on weekends or holidays begin processing on the next business day. Some items may require additional processing time because of inventory location, product size, supplier handling, or fraud review.

Estimated delivery times vary by destination, carrier, shipping method, and product availability. Domestic orders commonly arrive within 5 to 12 business days after shipment, but this estimate is not a guaranteed delivery date.

Remote addresses, weather events, customs review, carrier disruptions, incorrect addresses, and peak season volume can extend delivery time.

When tracking is available, a tracking number will be sent to the email address used at checkout. Tracking information may take 24 to 72 hours to update after the carrier receives the package.

If tracking has not moved for several days, contact the carrier first. If the carrier cannot resolve the issue, contact our support team with your order number.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or undeliverable addresses.

If a package is returned because of an address issue, additional shipping charges may apply before the order can be resent.

If an item arrives damaged, contact us within 7 days of delivery with photos of the packaging, the damaged item, and the shipping label. We will review the claim and determine whether a replacement, refund, or carrier claim is appropriate.

For packages marked delivered but not received, please check with household members, neighbors, building staff, parcel lockers, and the carrier before contacting support.